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After-sales service

Wuxi Anjie Scaffolding Co., Ltd. fully considers the interests of customers, arranging professional technicians to understand the quality and usage requirements of customers, carry out product design and production, and is responsible for pre-sales, in-sales, and after-sales services, meeting the needs of customers at different levels.

工地

Service

  1. Introduce the performance of company products and provide technical support to users for safe and efficient use of products.

  2. Handle product disputes in a timely and reasonable manner and continuously improve product quality.

  Customer Technical Support:

      Through customer visits, we conduct on-site inspections and                  technical exchanges, familiarize ourselves with the customer's                product quality requirements and usage conditions, and based on        our product quality and performance, suggest more optimal                  product usage plans to reduce costs.

Product Dispute Handling Process:

    2.1: Raising and Sending Disputes

    - Raising a Dispute: If a customer believes the product does not              meet delivery standards, they can raise a dispute and must                    provide:

       1. Product specifications, model, and quantity.

       2. Details of the dispute.

       3. Purchase purpose.

       4. Product usage and conditions.

       5. Circumstances of dissatisfaction.

       6. Resolution requirements (return, replacement, compensation).

    - Sending a Dispute:

       Once the business representative confirms the scope of the                   dispute, they send a "Product Dispute Contact Book" and                      suggest a resolution.

    2.2: Dispute Confirmation

       1. Internal investigation and confirmation.

       2. On-site user investigation and confirmation.

   2.3: Dispute Resolution Approach:

      1: Issue the "Dissatisfaction Investigation Report."

      2: Approve the "Dissatisfaction Investigation Report."

      3: Send the "Dissatisfaction Investigation Report."

  2.3: The business representative, referencing the "Dissatisfaction              Investigation Report," negotiates with the customer to promptly          address product disputes and sends a "Dissatisfaction Handling            Notice." For product returns, follow the company's return process.

  2.4: Dispute Summary and Quality Improvement - Dispute Summary:        Analyze the reasons for the dispute, determine improvement                measures, and track the implementation results.

     1. Educational measures for those responsible due to negligence.         2. Improvement measures for manufacturing equipment and                     processes.

     3. System improvement measures for poor quality system                          operation. - Quality Improvement: Through product disputes,                further understand user quality requirements, adjust quality                    design and inspection benchmarks to improve user satisfaction.

Principles of Product Dispute Handling:

  1. The disputed product can be confirmed as our company's product.

  2. The handling of the dispute is based on the principle of minimizing losses for both parties.

  3. If there is no national standard, the agreed standard in the contract is followed.

  4. For localized product defects, if defects account for 2%, it won't be acknowledged. If it exceeds 2%, we will only address the excess.

  5. To avoid greater losses due to negligence, users are advised to inspect purchased products. We will not compensate for losses caused by users' inspection negligence.

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